Managed IT Services Series: What are Managed Services?

Posted by Charley Lingerfelt

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11/26/13 11:00 AM

Company A: Classic IT Service

Company A has a few IT folks on staff who deal with desktops/laptops. They normally employ between 1 - 2 techs to deal with servers, storage and the network. They have been reinvesting in IT for the past decade, however the last few years there has only been enough resources for break-fix work. Their IT staff hasn't trained for the same period of time either. Business projects are taking much longer than necessary because the IT department can't keep up with demand. Their primary function now is to put out fires and take phone calls from internal customers. Does this sound familiar?

 

Company B: Managed IT Services 

In their Managed Services environment Company B partners with an IT Managed Service Provider (MSP) to handle their IT Service needs. MSPs invest in the tools and process automation to reduce the overall cost of the operation. MSPs ensure that staff are adequately trained and have the pre-requisite experience to perform the job. MSPs also offer Service Level Agreements to businesses to objectively measure performance of IT Services. With the MSP managing the day-to-day IT needs, Company B is free to focus on running business initiatives and day-to-day activities without fighting IT problems. Sound nice?


Conclusion:

Which company does your organization most closely resemble? If your company mirrors Company A and the "Classic IT Service" example then Managed IT Services can greatly improve your organization's overall responsiveness and effectiveness. If you find that your current IT Services are "good" but enabling the business is not top of mind then customized consulting services might provide higher value to your organization.


Consulting Services

Separate or additional value-added services that could benefit your organization include:

  • “Cloud” transition programs to reduce cost and improve service delivery times
  • IT Service Management (ITSM) - provides consistency, maturity and organizational transformation
  • "Big Data" services to collect, manage, report and analyze your data to create better business outcomes
  • Healthcare consulting to improve cash-flow, optimal reimbursements, and business process management

Additional References:

Managed Services - “Private Cloud” Case Study
HealthCare - Big Data Case Study

Topics: Optimization, Digital Business Evolution, Managed Services