Christian Franklin

Christian is the Managing Partner and CTO at TamGroup.
Find me on:

Recent Posts

Self-service Analytics and Data Preparation

Posted by Christian Franklin

9/12/16 11:00 AM

Analytics and traditional business intelligence are experiencing a massive technological shift. One that is generating a constructive dialog around how to combine the tried and true with the new realities of exponential data growth resulting from rampant digitization.

 

more

Topics: Analytics, Information Management, Big Data

3 Design Thinking tips for data enthusiasts

Posted by Christian Franklin

9/6/16 6:00 AM

Design thinking. If you are not familiar with the term, is described as "a methodology that relies on a proven and repeatable problem-solving protocol that any business or profession can employ to achieve extraordinary results".

Combine performance management with design thinking to be a change agent for becoming more data driven. 

Here are three quick tips for the data enthusiast to keep in mind.

more

Topics: Analytics

Impressions from IBM Partnerworld and Tableau Software Partner Conference

Posted by Christian Franklin

3/6/14 10:27 AM

As I was making my way to San Francisco International (SFO) the dread of spending the better part of a week and Valentine’s day in Las Vegas started to sink in.  The upside was that I was going to be able to cover two conferences in one fell swoop and they were at hotels right next to each other.  My schedule was to cover IBM’s PartnerWorld and Tableau Software’s newly launched partner conference which was more buzz for me because I’ve been working with the new version of Tableau Desktop and have quickly become enamored with its capabilities and intuitiveness. 

Does the following scenario ever happen to you?  An observation in daily life gets you asking questions which starts a mental exercise that turns into thinking about data...  Well, the SFO security checkpoint was one of those moments for me.  I arrived at the security checkpoint in Terminal 2, expecting to breeze through to my gate (because of the 'TSA pre-check' stamp on my boarding pass) and get to the Virgin America gate with plenty of time to spare.  Well, so much for expectations - I continued to stand in line and observe 4 lanes and one expensive whole body scanner stand idle.  This got me wondering if the airport authority, TSA, and airline reservation systems do any data analysis on this.  My conclusion is that they don’t even though on the surface it should be pretty simple to extract de-identified data and run a baseline analysis of security gate load at specified times.  As good as Virgin America's customer experience is it's off set by the TSA's customer experience.  Don't get me wrong, they have an important role to play but in my experience, they don't give a rip about customer experience. Back to the conferences...

more

Topics: Analytics, IBM, Tableau

Scorecards and Measures in Healthcare Continued...

Posted by Christian Franklin

1/8/14 8:30 AM

In my previous blog I discussed the importance of developing a thorough approach to your Business Intelligence (BI) strategy. I illustrated that it requires a lot of ground work up front. Once work on the approach is complete; we then need to define the scoring and scorecards. When we talk about scoring and scorecards, and measures in BI solutions we commonly hear terms such as actionable, Key performance Indicators (KPI’s), dashboards and metrics etc. These are all very valid and indeed necessary, but how do we get there?

Let’s begin by clarifying that scorecards and/or KPI’s are derived from corporate drivers, quality control, efficiency, and related optimization goals that a particular industry is focused on. Along with analytics, scorecards assist in aligning strategy and mission critical objectives in an organization. Scoring or using scorecards, with the proper design (created during the approach phase) will provide the key metrics, indicators and benchmarks needed to gain insight.

more

Topics: Business Intelligence

Scorecards and Measures in Healthcare: Do They Improve Outcomes?

Posted by Christian Franklin

12/11/13 10:00 AM

This blog begins a series on how to utilize Business Intelligence (BI) and Scorecards to improve and impact healthcare outcomes.  This will not be an overly technical discussion but instead a business case and data driven conversation.  I will discuss the following areas:

more

Topics: Healthcare, Business Intelligence

The Unglamorous, Dull, but Necessary Side of Business Intelligence

Posted by Christian Franklin

11/5/13 9:30 AM

When it comes to business intelligence the world of visualizations and dashboards are all the rage. Insight to data via the multitudes of visualization tools and solutions are numerous and exciting. This part of the solution is a vital piece for all business intelligence components and success. But behind the scenes is the real“secret sauce” in any successful business intelligence solution… core business requirements gathering and data quality assurance. While they aren’t nearly as glamorous or exciting to talk about these are the steps that turn data into an actionable decision support asset. 

more

Topics: Business Intelligence

Digital Business and SOA - how do they relate?

Posted by Christian Franklin

10/29/13 6:18 AM

I recently wrote about the merits of having a digital business strategy. Subsequent conversations with a client about service oriented architectures, enterprise service bus and messaging highlighted the overlap between Service Oriented Architecture (SOA) and the 'API Economy.'  I realized that the overlap and subtle differences can make this subject confusing so I thought putting fingers to keyboard would be a good exercise.

more

Topics: Optimization, Information Integration

Digital Strategy... do you need one?

Posted by Christian Franklin

10/15/13 10:16 PM

Twenty some odd years after the first web page was published, it's pretty evident how pervasive digital interactions have become.  Walking down any urban street at lunch requires dodging pedestrians preoccupied with their smartphone.  

If we accept this as the new normal, how do organizations respond and create lasting value with something more than mere digital substitution?  Developing your digital edge, and capitalizing on it, means exploiting pervasive digital connections between systems, people, places and things but how do you avoid letting your digital business strategy become a digital tragedy?

more

Topics: Digital Business Evolution

A better way to tackle application mobilization

Posted by Christian Franklin

9/25/13 2:58 PM

If you are one of the countless enterprises trying to figure out how to tackle mobility, you realize it's not an easy endeavor.  The trendline points towards employees wanting to use their own devices (BYOD) or Corporate Owned Personally Enabled (COPE) which makes things more than a little interesting.  Hairball issues like having to make sure you're not violating any compliance requirements or unintentionally putting intellectual property at risk have real consequences - like an unintended career change.  

more

Interoperability of Healthcare Solutions

Posted by Christian Franklin

10/4/12 9:18 AM

Interoperability of healthcare solutions, or healthcare information exchange, regardless of whether it is ambulatory or enterprise focused, is one of the biggest challenges in the effort to drive patient-centric delivery of data at the point-of-care.  The essential element required for achieving this paradigm shift is to switch from reactive to proactive data. From what we read in today’s interface and exchange culture this seems like a simple concept; Health Information Exchanges, ACO's, Patient Centered Medical Home, Meaningful Use are all at the center as a catalyst for patient-centered care models.

more

Topics: Information Integration, Healthcare

Healthcare IT | HIE requires true EHR information integration

Posted by Christian Franklin

8/6/12 4:50 PM

The notion of Health Information Exchange as a discipline is something that we all know needs to happen - yet despite the multiple millions of dollars that have been spent on HIE efforts and organizations, the results are sporadic at best. Why is the goal of removing friction out of the healthcare process so elusive when most agree on the benefits?  

more

Topics: Information Management

Healthcare IT | improve your cost to value equation... (a series)

Posted by Christian Franklin

7/18/12 7:07 AM

Healthcare information technology (Health IT) represents one of the more complex and challenging information technology deployment models, and thus spends proportionately more on technology that other industries. 

more

Topics: Information Integration, Digital Business Evolution

Considering Converged Systems? Should IBM PureSystems be in the mix?

Posted by Christian Franklin

6/18/12 7:48 PM

PureSystems from IBM are the latest converged data center hardware, systems which pack compute, storage and networking into one enclosure, to hit the market. Although a bit late to market these systems have some interesting differentiators and are a good fit for organizations that have an investment in IBM technologies.

more

Topics: Core Infrastructure

HL7 Integration (CCD) Engines - The Next Interoperability Bridge!

Posted by Christian Franklin

6/12/12 10:15 AM

HL7 integration engines will be the next interoperability bridge in Healthcare. It will bring together the coordination of provider EMR’s, practice management systems, and health information exchanges (HIE)’s. There are numerous “brute force” mapping options for the health level seven (HL7) standards in Healthcare.

more

Topics: Information Integration, Healthcare

IBM PureSystems in Healthcare

Posted by Christian Franklin

5/24/12 8:04 AM

IBM's recently announced PureSystems, a converged infrastructure for data centers holds some promise for healthcare providers if the capabilities live up to their billing.  Let's face it, most healthcare providers have a number of systems from various providers that typically represent silos of infrastructure and information.  The trouble facing Healthcare IT organizations is that the complexity this creates is a costly environment to manage.

more

Topics: Healthcare

ITSM and DevOps: Part technology, part culture

Posted by Christian Franklin

3/31/12 8:41 AM

As the disciplines of IT Service Management continue to evolve, the buzz around DevOps has tapered off.  But that doesn't mean the conversation is no longer relevant - particularly with continued maturation of virtualization platforms, prepackaged, 'off the shelf' dynamic infrastructures and advances application delivery controller (ADC) capabilities. Our opinion is that IBM's pending Expert Integrated Systems announcement has some intriguing capabilities on this front but we'll know more on April 11 (IBM NGP Troy is also a common reference).

more

Topics: Optimization, Agile

Vendor Neutral Archive and the Electronic Health Record

Posted by Christian Franklin

3/29/12 3:15 AM

As follow-up to a recent blog post around Vendor Neutral Archive (VNA) and Analytics, I think it's worth pointing out that the intent of VNA is to provide an archive that is standards based and can operate independent of any given Picture Archiving and Communications System (PACS) provider. The objective is to store all of the data in non-proprietary interchange formats along with context management to facilitate a seamless transfer between different PACS.

more

Topics: Information Management, Healthcare

Open Data as part of your Healthcare Analytics Strategy

Posted by Christian Franklin

3/27/12 7:53 PM

If you have had any interaction with the consultants at TamGroup, you probably noticed that we have a passion for data, and more specifically: how to harness data and package it as a service to make it more readily consumable as information, which can be incorporated into process and work streams.

more

Topics: Analytics, Healthcare

Healthcare VNA and Analytics

Posted by Christian Franklin

3/25/12 11:59 AM

Healthcare VNA, or vendor neutral archive is getting a lot of attention lately - for many of the right reasons however too much of the dialog is concentrated around liberating the data from proprietary PACS. Instead, the discussion should be expanded to incorporate data and leverage analytics in a way that improves efficiency and care while reducing the cost of care and empowering the patient.

more

Topics: Analytics, Healthcare

Expert Integrated Systems and Transformational IT

Posted by Christian Franklin

3/24/12 6:35 PM

The transformational effect of cloud capabilities on IT organizations gets most of the press, but the real story is the transformational impact of digital business and digital delivery. In fact, digital delivery is fundamentally changing the shape and definition of markets -- digital business is different and its driving the necessity for cloud computing both inside and outside the four walls of today's organization.

more

Topics: Optimization, Agile

Life Sciences, Analytics and Smarter Infrastructure

Posted by Christian Franklin

3/22/12 10:17 PM

Years ago we were very involved with cutting edge life sciences firms doing genomics and proteomics research - cutting edge stuff that was going to help pharmaceutical firms and healthcare in general. Craig Venter and Celera had mapped the human genome and the race was on... (among other things, search for smarter infrastructure that improved results a leg of that race).

more

Topics: Optimization, Analytics

Big Data as part of an enterprise data strategy

Posted by Christian Franklin

3/19/12 4:16 PM

Working with big data is becoming an integral part of the enterprise data strategy at many organizations - and they are looking to deploy a platform that allows them to manage the data from the moment it enters their enterprise. A number of vendors are crafting enterprise ready platforms in an effort to improve time to value (and generate license revenue).

more

Topics: Analytics, Data Warehouse, Big Data

Energy, Economics and Exponential Growth

Posted by Christian Franklin

3/17/12 2:18 PM

Energy, the management and consumption of it, is a topic that we pay a fair amount of attention to at TamGroup. Economics and global economic growth also gets its fair due given the recent turmoil and our pending election cycle.

more

Topics: Energy & Utilities

A Formula for Successful Data Integration in Healthcare

Posted by Christian Franklin

3/14/12 9:21 AM

A formula for successful data integration in Healthcare looks like this:

more

Topics: Analytics, Data Warehouse, Healthcare

HIMSS 2012: The Real Question - Clinical or IT?

Posted by Christian Franklin

3/8/12 12:18 PM

In returning from the HIMSS 2012 Conference in Las Vegas - the premiere healthcare IT conference, I left with tired feet, over-stimulated sensory organs, and a feeling of overload. As a solutions integrator and a passionate client advocate, I am more than intrigued on the size and scope of the many exhibitors’ offerings and solutions. The messages being sent by the vendors tended to address operational, procedural, and efficiency gaps mainly from an IT focus. As a solutions provider, I understand the need for technology to address the gaps by healthcare organizations, however, I think the true questions and answers need to be addressed from the clinical side. The what, where, and how need to be asked from a clinical standpoint, and in that order. What are the true clinical issues that can be addressed by IT solutions, where is the right integration point for the solutions, and how do these solutions improve overall patient care? Moving the needle to improve patient care and improve care gaps is the ultimate goal of the healthcare system. Yes, revenue and efficiency are vital to success, however, it can’t be just a CFO and CIO targeted proposal. The CMOs and Clinical Directors need to be at the table to ensure the long-term viability of the integration, analytics, and data will provide the answer to improving clinical outcomes. Transformational solutions include predictive analytics, Vendor Neutral Archiving (VNA), data warehousing, business intelligence, and HIE to EMR bi-directional integration. Clinical solutions should be the driving force in the long-term planning of a healthcare organization’s roadmap when deploying IT solutions, not the traditional IT first or better said; avoid the tail-wagging-the-dog approach!

more

Topics: Healthcare