TamGroup is committed to providing world-class support services to our customers and business partners. Our goal is to provide technical support services to help you resolve any technical issues in an effective and efficient manner. We offer world-class customer support services to help you meet and exceed your business needs. Our technical support services allow us to team up with your administrators to ensure that your day-to-day operations are successful thereby maximizing your company's productivity.
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Telephone Support Assistance
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Unlimited
Available Monday to Friday, from 8:30 am to 5 pm PST*.Available up to two designated customer contacts
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Electronic Support Assistance
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Contact support services
Monday to Friday, from 8:30 am to 5 pm PST*.Available up to two designated customer contactsSubmittal available 24 hours a day, 7 days a week
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Web Access to the Support Portal
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Access to Customer specific information
Submit a Service Request from TamGroup portal
Available up to two designated customer contacts
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Fast Response from Technical Support
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Response within four hours from a Technical Support Representative
Available for Critical Business Impact Situations Available Monday to Friday, from 8:30 am to 5 pm PST*
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Live Chat online
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Not Included currently (to be announced)
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Software Updates
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Access to software updates that TamGroup makes generally available to customers
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Documentation Updates
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On-line Access to the latest user and administrator guides, release notes, white papers, etc
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Patch Updates
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On-line access to patches
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Costs
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20% of Software License
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